Known Problems Logging into myCommNet
with AOL and SBC Globalnet Users
For America Online and SBC Globalnet Subscribers
We have determined that many of the default settings within the AOL and SBC Globalnet interface are incompatible with myCommNet. If you are an AOL or SBC Globalnet user and you are having trouble using myCommNet please do the following:
1. Start and Login to AOL or SBC Globalnet (SBC) as you normally do.
2. Once AOL or SBC is up and running, minimize the AOL or SBC interface.
Please don't close out, just minimize it. Do this by clicking on the little slash at the upper right hand corner of the screen.
It should look like this:
3. Open up another myCommNet supported browser and use it to access myCommNet.
To view the list of myCommNet supported browsers go to: https://my.commnet.edu/site/faq.html#browser
In most cases Internet Explorer is already installed on your machine so go ahead and use it.
If you don't have Internet Explorer and/or Internet Explorer is also giving you problems,
you will need to download and install another browser.
We recommend Mozilla, since this will get you up and running in the least
amount of time.
Click here to install and set up this browser.
You will need to turn off the Pop-Up Blocker in Mozilla
First in the Menu Bar click
on where it says Tools
Then click on where it says Options
Now Click on where it says Content
Uncheck block pop up windows
This should solve all the known problems with AOL, SBC Globalnet and myCommNet/WEBCT.