Help Desk Technician:

Help Desk Technician

The following information is directly from the 2011-2012 College Catalog, pg. 82. To download a full pdf version of the catalog, click here.

Help Desk Technician Certificate Program

This certificate program prepares students to be software and hardware help desk technicians. The help desk technician is frequently the first position available to an Information Technology professional and it can lead to network administration and network support positions. Students in the program will learn to design and use problem solving techniques; use oral and written communication within a business environment; implement management and customer service skills in team building activities; learn terminology in networking environments; and use technical skills in implementing software and hardware installations. Additional training is obtained through a required on-the-job internship. Upon completion of the program students will be able to design and use the programming development steps to solve problems, work within a business environment using oral and written communication skills effectively, use an office application product to assist in troubleshooting problems, test and debug software and hardware products, work in an Information Technology department applying software and hardware service and technical skills. Students completing this certificate will be able to transfer to the Associate Degree program in Information Systems. (Learn More)

Help Desk Technician by Certificate Requirements

Courses	Credits
Fall Semester
+ENG*101L Composition	3
+MAT*137 or Higher++	3
CSC*105 Program Logic	3
CST*120 Operating Systems	3
+CST*231 Data Communication & Networking	3

Spring Semester
+BMG*202 Principles of Management	3
+BMK*123 Principles of Customer Service	3
+BMG*204 Managerial Communication	3
CSA*205 Advanced Applications	3
+CSC*295 Cooperative Work Experience	3

Total credits:	30

+ This course has a prerequisite
++ Placement testing is required.

From College Catalog 2011-2012, p. 82