Customer Service Management

The following information is directly from the 2011-2012 College Catalog, pg. 79. To download a full pdf version of the catalog, click here.

Customer Service Management Certificate

This certificate is designed for an individual seeking a foundation in customer service or who is interested in starting one's own business. The program will provide the knowledge, skills and attitudes necessary to enter the field or to complement experience already acquired on the job. Successfully completed courses will apply to an Associate in Science degree in Marketing.

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Customer Service Management by Certificate Requirements

Courses & Credits
+ENG*101 Composition	3
+BMG*204 Managerial Communications	3
+COM*173 Public Speaking	3
+BMG*202 Principles of Management	3
+BMK*201 Principles of Marketing	3
CSC*101 Introduction to Computers or CST*201 Management Information Systems	3
+BMK*123 Principles of Customer Service	3
BMK*106 Principles of Selling	3
Select two of the following:	6
+BMK*216 Internet Marketing      BMK*103 Principles of Retailing      +BMK*230 Advertising and Promotion       BMG*210 Principle of Org. Behavior
Total Credits:	30

+This course has a prerequisite.

From College Catalog 2011-2012, p. 79